Exchanges & Refunds
TERMS AND CONDITIONS:
BRIDAL ORDERS CANCELATION:
If you are unsatisfied with an online bridal purchase, you may return the product and get online store credit for the same amount (minus shipping costs) for future purchases, within 7 days of receiving your order. We will not entertain any requests after 7 days of purchase. The reason for dissatisfaction must be discussed with our bridal consultants, after which the case will be independently reviewed by the Head of Bridals and the matter decided. If the issues presented are deemed valid then the return of the purchase and subsequent store credit will be authorized.
Your order can be cancelled within 48 hours of purchase. There will be cancellation charges i.e. 6% of the paid amount; the rest of the amount will be credited to the original method of payment. Please allow time for the credit to appear in your account. (This is only for local clients). However International clients can get full refund via store credit only.
However, after this time period no refunds are offered.
To cancel your order please contact customer care by emailing firstname.lastname@example.org or whatsapping +92 300 0511198. Please provide your order number.
We offer exchanges only if the product delivered are faulty or not according to the details provided.
No exchanges on sale items unless we deliver the incorrect order.
Read care label inside the garment.
1: If any item purchased at full price goes on sale, it will be exchanged at the marked down price.
2: Claims on previous season’s stock will not be entertained.
3: Any claim pertaining to the same season will be processed within 3 working days after quality inspection.
3:Specifically for online purchases:
- If you are not satisfied with your online purchase, return the product and get Online Store Credit for the same amount (minus shipping costs) for future purchases, within 3 days of receiving your order. No requests will be entertained after 3 days of purchase.
- Online Store Credit means you can return your purchase and utilize the same amount for a later purchase.
Items will be sent back after request is approved through courier. Shipping costs will not be part of the exchange or claim…
- Shipping costs will only be refunded for online purchases if:
The item was damaged when received by the customer
Please contact customer care by emailing email@example.com or Whatsapping +92 300 0511198. Please provide your order number.
Once received, the customer care team will get back to you.